Customer service audit

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Find out hidden insights from your key customer base to make business improvements for just £499.

This discovery exercise will unlock opportunities for your business to reach its potential.

How well do you really understand what your customers think of your business? Our independent customer service audit allows you to discover real insights that are hard to gain through other means. The service, operational and marketing improvements that you will want to make as an outcome allow you to gain real business improvement and advantage over your competitors.

Your project will be undertaken by Rebecca; a CIM qualified marketing strategist with over 14 years experience in helping all types of businesses achieve the results they need.

What’s included:

  • All work completed under NDA (if required)
  • Pre-project kickoff call to discuss how the project will work and confirm which customers you would like us to speak with. We will discuss which questions we recommend, and you will have the opportunity to add any specific questions
  • Our independent research, consulting up to 6 of your key customers as we have agreed during the planning phase
  • 1 hour phone, video or Skype consultation to discuss the results and findings
  • Follow-up summary of project and recommendations for business improvements

Once booked, you'll receive an email to confirm and we will be in touch to arrange for your NDA to be completed if required,  and to confirm which customers you would like to be involved.

We look forward to speaking with you soon!

Terms and Conditions

*Subject to availability