Customer service audit
Find out hidden insights from your key customer base to make business improvements for just £499.
This discovery exercise will unlock opportunities for your business to reach its potential.
How well do you really understand what your customers think of your business? Our independent customer service audit allows you to discover real insights that are hard to gain through other means. The service, operational and marketing improvements that you will want to make as an outcome allow you to gain real business improvement and advantage over your competitors.
Your project will be undertaken by Rebecca; a CIM qualified marketing strategist with over 14 years experience in helping all types of businesses achieve the results they need.
- All work completed under NDA (if required)
- Pre-project kickoff call to discuss how the project will work and confirm which customers you would like us to speak with. We will discuss which questions we recommend, and you will have the opportunity to add any specific questions
- Our independent research, consulting up to 6 of your key customers as we have agreed during the planning phase
- 1 hour phone, video or Skype consultation to discuss the results and findings
- Follow-up summary of project and recommendations for business improvements
Once booked, you’ll receive an email to confirm and we will be in touch to arrange for your NDA to be completed if required, and to confirm which customers you would like to be involved.
We look forward to speaking with you soon!
Terms and Conditions
*Subject to availability
“Rebecca is very thorough in her work, flexible and always brings valuable expertise to the table. She has undertaken a broad range of in-depth keyword research for us for over a year now, which has helped to drive our content programme forward, ensuring onsite articles are SEO-driven, relevant and meet the needs of our users. I look forward to working with Rebecca again in the future.”
“Over the last two years, Rebecca has played an important role in Totaljobs’ new content programme producing advice for UK workers on topics like CV writing and interviewing. The programme strives to produce the leading advice anywhere online, and as such, calls for an unparalleled level of rigour in the research process. The first researcher on our new programme, Rebecca has not only delivered in-depth keyword research addressing the topics of highest importance to our audience, but also played an instrumental role in the formation of the research methodologies we use today. Her work is meticulous, and her responsiveness to our unique requirements and workflows has been particularly welcome.”
“It’s great to feel excited about our marketing plans and I now feel confident that I’ve got everything in place to grow the business. Thank you for all of the work you put in to everything.”
“Rebecca is one of the primary digital marketing consultants in the UK. Rebecca has lead over 15 digital marketing projects on behalf of Enchant so far, all with extreme passion and detail. She turns over every stone, uncovers every insight and creates detailed digital plans across all channels. We have worked together for 18 months now, and we are very lucky to have Rebecca as one of our leading strategists. If you are seeking someone to transform your digital marketing, you are in the right place!”
“Realise have so much insight, understanding and thought out vision that I am incredibility excited about what will become of my little business. We are only at the start of our work together but the research already carried out was incredibly thorough, going into areas I had never even thought of and I now have a much better understanding of what areas to move forward with, what to put less effort into and which opportunities definitely shouldn’t be missed out on. I would highly recommend Realise to anyone wanting a professional to do the job really, really well!”
“Rebecca has been a great asset, helping us prepare for pitches and giving us good strategic advice”
“Was a pleasure working with Rebecca. She takes a very detailed approach and is professional and personable. I would highly recommend using her Consultancy.”
“I have recently launched my firms new website and social media pages, which were designed in association with partner agencies and Realise Marketing’s expert marketing skills. I would highly recommend this team to anybody seeking a quality online presence at a good value.”
“I’m thrilled with the way you have remoulded the content, been able to integrate new thoughts, and counsel me on what works! A rare talent!”
“If you’re serious about promoting your business you really can’t afford not to have Rebecca’s incisive mind working as part of your team. Marketing is now such a diverse and far reaching subject that’s almost impossible to find someone who actually gets the bigger picture, let alone has the skill-set to pull it all together in the shape of an effective campaign. To her it just seems… well… obvious.”